Motivated by Christ's love, this position plays a key role in promoting the wholistic ministry of Food for the Hungry (FH) through the framework of the organization’s vision, “God called and we responded until physical and spiritual hungers ended worldwide.” In order to accomplish this vision, FH’s mission is to “walk with churches leaders and families in overcoming all forms of human poverty by living in healthy relationship with God and His creation.”
The Staff Care Coordinator is responsible for coordinating the administration of the staff care processes, information and best practices for a global rewards and recognition program in alignment with FH’s organizational priorities and Global Human Resources priorities. This position works collaboratively to implement, maintain and continuously improve the organizational and individual care for staff in the US offices and in the Global Leadership, and as a key member of the Staff Care Team, the Staff Care Coordinator will support and assist in the facilitation of the overall well-being of FH staff throughout FH offices, regions and teams. The Coordinator will also provide assistance with pre-fielding preparation for expat staff in staff care related areas. This position also interacts with each functional team in Global HR and other FH departments and offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned and percentages are approximate.
Key Result #1 – Coordinate and maintain the administration needs for staff care specific processes, programs and information (Approx. 40% of the Time).
1. Develop and maintain guidelines for FH’s staff rewards and recognition program based on best practices in the relief and development non-profit industry;
2. Build network and develop relationships for debriefing and counseling providers to meet various staff care needs;
3. Schedule exit interviews and debriefs for IS, SIS, US and Global leaders and assist in conducting US staff exit interviews and organizational debriefs;
4. Create and maintain internal communication pages for Staff Care resources on the Global HR Portal, GHR Patio and Staff Care Team Google docs and groups;
5. Coordinate ERU deployment information across FH in collaboration with ERU team contact during initial three months period after an FH Emergency Response;
6. Coordinate appropriate responses within FH global family to serious health issues, personal emergencies and death of staff and immediate family members.
Key Result #2 – Actively participate in promoting the appropriate care for FH staff in US Offices and Global Leadership (30%).
1. Participate in administering regular staff job satisfaction and engagement surveys and assist in coordinating focus groups to improve retention, job satisfaction and overall staff wellness in US offices;
2. Participate in projects to improve and update staff care related policies and guidelines for US staff;
3. Actively participate on Phoenix Spiritual Life Committee as a representative of the Staff Care team;
4. Facilitate a committee to create and maintain an Emergency Staff Fund for staff in the US and Global Leadership;
5. Coordinate the implementation of FH’s staff rewards and recognition program for staff in the US Offices and the Global Leadership including tracking and ordering of service gifts and coordination with supervisors for meaningful presentations.
Key Result Area #3 – Support and assist GHR Staff Care team and field leadership in issues concerning the overall well-being of all Expats and their families (20%).
1. Assist to facilitate re-entry process for returned expats, by coordinating invoicing and payment for Staff Care debriefing and counseling services;
2. Participate in pre-fielding preparation and equipping of expat staff (IS, SIS, STS and Volunteers) in Staff Care content areas such as self-care, multi-cultural teams, work-life balance, support structures, etc. to build/nurture relationships through face to face, distance or online venues;
3. Interact with HR Managers, Country Directors, International Staff Coordinators and program leaders on an as-needed basis, to support the staff care needs of expats;
4. Read newsletters and blogs sent by expats on a monthly basis to see if there are any areas of possible concern in regard to well-being of staff;
5. Provide appropriate communication, as needed, with expat families, yokefellows, donors and sending churches as a form of staff care.
Key Result #4 – Manage individual workload and collaborate with team members in and outside of Global HR. (10%).
1. Complete a weekly status report and discuss in one on one meeting with supervisor;
2. Participate in ongoing process of integration of the GHR functions and specifically in the development of the Staff Care function making recommendations for ways to improve FH’s overall care of staff;
3. Actively participate in meetings with Global HR team to discuss status, raise/resolve issues and express thoughts, ideas and concerns;
4. Identify, trouble-shoot and resolve problem areas as needed, whether pertaining to a field issue, or some internal, administrative issue;
5. Assist Supervisor by raising and resolving issues that may impact the Staff Care budget;
6. Identify and participate in professional development/training under Supervisor’s guidance.
To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Vibrant personal relationship with Christ
• Positive, encouraging and hospitable personality
• Compassionate and gracious to others in difficult or challenging circumstances
• Excellent interpersonal skills – genuine people person
• Excellent customer service skills and courteous manner, especially in cross-cultural situations
• Strong organizational skills
• Detail-oriented, ability to multi-task, prioritize and organize work effectively to meet demanding time constraints
• Ability to work effectively in a team with various different styles and personalities
• Excellent written and verbal communication skills
• Ability to plan, manage and complete projects and work under little supervision
• Ability to speak publicly and present information effectively to large and small groups of people in the role of trainer or facilitator
• Ability to solve complex problems involving multiple variables
• Ability to anticipate and discern potential problems, identify and offer possible solutions and facilitate resolution
• Experience with web-based communication systems and technologies (i.e. Skype and Elluminate Live preferred), intranets and use of Google suite tools
• Proficient in MS Office Suite
• Ability to travel (domestically and internationally) up to 10% a year
• Able to lift up to 25 pounds on a regular basis
• Able to do repetitive hand motions on a keyboard for up to 8 hours per day
EDUCATION and/or EXPERIENCE
Associates or Bachelor's degree from College or university; two years related experience; or equivalent combination of education and experience. Experience in adult education and training and international experience living as an expatriate or missionary in a developing country preferred.
Proficiency in spoken and written English. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Additional language skills in Spanish and/or French preferred.