Background
SOS Children's Villages www.sos-childrensvillages.org is an international non-governmental social development organisation that has been active in the field of children's rights and committed to children's needs and concerns since 1949. In 132 countries our activities focus on children without parental care and children of families in difficult circumstances.
SOS Children's Villages www.sos-childrensvillages.org is an international non-governmental social development organisation that has been active in the field of children's rights and committed to children's needs and concerns since 1949. In 132 countries our activities focus on children without parental care and children of families in difficult circumstances.
We work on family-based, long-term care of children who can no longer grow up with their biological families. At our SOS Children's Villages children experience reliable relationships and love once again. They grow up in a stable family environment and are supported individually until they become independent young adults.
We also work on family strengthening programmes by supporting disadvantaged families to prevent crisis that can in the worst case scenario lead to place children in out-of-home care. Our family strengthening programmes build on families' and communities' resources, on their ability to organise themselves and on their responsibility for the well-being of the children
Introduction and Job Purpose
Face to face (F2F) is seen as one of the key fundraising tools that SOS Children’s Villages will be using to reach is ambitious 2016 targets for new committed donors and income. This role is to bring proven professional expertise into the organisation to further develop and build its capacity to recruit, retain and develop new monthly committed donors and sponsors, especially within our fundraising markets.
The term “face to face (F2F)” includes street, door-to-door and other similar venues for the recruitment of monthly/regular committed donors and sponsors. It incorporates the terms “direct dialogue, facing, street fundraising” etc. Additionally it includes tele-facing (as currently operating in India and in future other markets) and other areas which incorporate F2F.
Face to face (F2F) is seen as one of the key fundraising tools that SOS Children’s Villages will be using to reach is ambitious 2016 targets for new committed donors and income. This role is to bring proven professional expertise into the organisation to further develop and build its capacity to recruit, retain and develop new monthly committed donors and sponsors, especially within our fundraising markets.
The term “face to face (F2F)” includes street, door-to-door and other similar venues for the recruitment of monthly/regular committed donors and sponsors. It incorporates the terms “direct dialogue, facing, street fundraising” etc. Additionally it includes tele-facing (as currently operating in India and in future other markets) and other areas which incorporate F2F.
The person in this role will be expected to provide proven experience and cutting edge expertise in face-to-face fundraising in our key markets. The person will assist the development of face to face fundraising programmes and to maximise the number of donors and sponsors and the long term income we receive from them. The person will be the focal point for all learning, skill sharing, best practice, training and integration of F2F with other fundraising tools such as telephone fundraising in the organisation, tele-facing etc in the organisation.
The person will work on both the strategy development and practical implementation to maximise effectiveness in each country and therefore the total number of committed donors and sponsors and income for the global organisation.
The person will work on both the strategy development and practical implementation to maximise effectiveness in each country and therefore the total number of committed donors and sponsors and income for the global organisation.
Key Responsibilities
• Work with SOS Children’s Villages in various key countries to develop and perfect its face to face programmes
• Provide practical on the ground and distance support in external F2F agency selection or the support in the development, recruitment and management of in house F2F teams
• Develop, create and disseminate standard F2F templates and resources such scripts, presenters, best practice manuals, training materials, welcome packs etc
• Monitor the global development of the sector inside and outside SOS Children’s Villages collecting global knowledge and experience and applying it to SOS Children’s Villages programmes to maximise efficiencies
• Maintain contact with the national and international F2F experts and keep track of competitor activities
• Bring together and facilitate communications between those doing F2F in SOS Children’s Villages worldwide
• Develop relationships with external experts and engage as relevant according to the programme needs and budget
• Provide practical on the ground and distance support in external F2F agency selection or the support in the development, recruitment and management of in house F2F teams
• Develop, create and disseminate standard F2F templates and resources such scripts, presenters, best practice manuals, training materials, welcome packs etc
• Monitor the global development of the sector inside and outside SOS Children’s Villages collecting global knowledge and experience and applying it to SOS Children’s Villages programmes to maximise efficiencies
• Maintain contact with the national and international F2F experts and keep track of competitor activities
• Bring together and facilitate communications between those doing F2F in SOS Children’s Villages worldwide
• Develop relationships with external experts and engage as relevant according to the programme needs and budget
Person Specification
• At least 3 years proven success in managing and developing large scale committed regular donor schemes and all aspects of F2F donor acquisition
• At least 3 years proven donor relationship management, upgrading, attrition management etc in order to maximise the lifetime value of the donor to the organisation
• Proven project management skills with a strong knowledge of all the financial aspects of F2F fundraising including analysis of costs/income, ROI, attrition data and all other KPIs relating to F2F management
• Practical F2F experience in managing street teams, preparing materials and scripts, analysing and reporting on donor recruitment including long term attrition and in donor communications plans and materials
• Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity
• Able to think critically, objectively, analytically, and strategically;
• A lively intellect – robust, vigorous, astute and able to provide clear direction. Intellectually as well as practically driven
• Strong personal organisational and self management skills. Ability to lead and work in teams and motivate others
• Proven successful experience in managing projects including ideally experience of managing relationships and projects at a distance
• Experience with Microsoft Word, Excel, Power Point and Outlook preferred;
• Fluent and English with excellent writing and speaking and ideally one other European language
• Ability to travel internationally is essential as 50% of the role will be travel
• Able to articulate the work of SOS Children’s Villages with passion
• At least 3 years proven donor relationship management, upgrading, attrition management etc in order to maximise the lifetime value of the donor to the organisation
• Proven project management skills with a strong knowledge of all the financial aspects of F2F fundraising including analysis of costs/income, ROI, attrition data and all other KPIs relating to F2F management
• Practical F2F experience in managing street teams, preparing materials and scripts, analysing and reporting on donor recruitment including long term attrition and in donor communications plans and materials
• Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity
• Able to think critically, objectively, analytically, and strategically;
• A lively intellect – robust, vigorous, astute and able to provide clear direction. Intellectually as well as practically driven
• Strong personal organisational and self management skills. Ability to lead and work in teams and motivate others
• Proven successful experience in managing projects including ideally experience of managing relationships and projects at a distance
• Experience with Microsoft Word, Excel, Power Point and Outlook preferred;
• Fluent and English with excellent writing and speaking and ideally one other European language
• Ability to travel internationally is essential as 50% of the role will be travel
• Able to articulate the work of SOS Children’s Villages with passion
Education
• University degree or other relevant professional qualification or experience is desirable
Application procedure
To apply for the post, please send a letter of application stating the skills and approach that you would bring to the post along with your CV/resume (no photos) in English in strict confidence BY EMAIL ONLY to Emily Bracken at: jobs@darylupsall.com Applications sent by other means will not be considered.
Please ensure that they are sent as Word documents with the titles “your name cover letter” and “your name CV”. Please put “Individual Giving Advisor (Face to Face)” in the email subject line and state how you came across about the job.
The deadline for applications is Monday 30 May 2011.
